Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services. - You will provide accurate information about healthcare plans, benefits, and claims. - You will resolve customer issues promptly while maintaining a high level of customer satisfaction. - You will document interactions and update customer records accurately in the system. - You will collaborate with healthcare providers and internal teams to facilitate issue resolution. - You will adhere to HIPAA and other regulatory requirements to ensure confidentiality and compliance. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or insurance sectors. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and able to learn new software quickly. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Familiarity with HIPAA regulations and compliance standards. - Additional language skills beyond English and Spanish. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive training and professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to health benefits and wellness programs. Ready to Apply? To join our team as a Bilingual Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at Teleperformance careers. We look forward to hearing from you!