Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service in both English and Spanish. Your role is to ensure clear communication, resolve inquiries efficiently, and contribute to a positive patient experience in a remote work environment. What You'll Do: - You will handle inbound and outbound calls, addressing patient inquiries and concerns with professionalism and empathy. - You will provide accurate information regarding healthcare services, insurance coverage, and billing. - You will document all interactions thoroughly in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will maintain patient confidentiality and comply with HIPAA regulations. - You will assist in scheduling appointments and follow-ups as needed. - You will participate in ongoing training to stay updated on healthcare policies and customer service best practices. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or related fields. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a patient-centered approach. - You are comfortable using CRM software and other digital tools. - You have the ability to work independently in a remote setting while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Familiarity with HIPAA compliance and data privacy standards. - Additional language skills beyond English and Spanish. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and development through training programs. - We offer a supportive and inclusive company culture that values diversity. - We offer competitive compensation and performance-based incentives. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a global team making a difference in healthcare customer service.