Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with professionalism and empathy. What You'll Do: - You will handle inbound customer inquiries related to healthcare services, providing accurate information and support. - You will resolve customer issues promptly while maintaining a high level of customer satisfaction. - You will document all interactions thoroughly in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will maintain up-to-date knowledge of healthcare policies, procedures, and compliance requirements. - You will participate in ongoing training to enhance your skills and stay current with industry standards. - You will manage sensitive patient information with confidentiality and professionalism. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or related fields. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive training and professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to healthcare benefits and wellness programs. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!