Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and assistance in both English and Spanish. Your role is vital in ensuring clear communication, resolving inquiries, and enhancing the overall patient and client experience remotely. What You'll Do: - You will handle inbound and outbound calls with healthcare clients, addressing their questions and concerns promptly. - You will provide accurate information regarding healthcare services, policies, and procedures. - You will assist patients with appointment scheduling, billing inquiries, and insurance verification. - You will document all interactions thoroughly and maintain patient confidentiality. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will utilize digital tools and platforms to manage customer interactions efficiently. - You will maintain a high level of professionalism and empathy in all communications. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or a related field. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using digital communication tools and CRM software. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter highlighting your bilingual skills and customer service experience through our online application portal. We look forward to hearing from you!