Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound and outbound calls related to healthcare services, ensuring accurate and timely responses. - You will assist customers with insurance claims, billing questions, and appointment scheduling. - You will provide clear and compassionate communication to patients and healthcare providers. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and healthcare partners to resolve complex issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will meet or exceed performance metrics related to customer satisfaction and call handling. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or insurance. - You have bilingual proficiency in English and Spanish, both written and spoken. - You possess strong problem-solving skills and the ability to handle sensitive information confidentially. - You are comfortable using CRM software and other digital communication tools. - You have excellent interpersonal skills and a patient-centered approach. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare regulations such as HIPAA. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare administration. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid training and ongoing professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer competitive compensation with performance-based incentives. Ready to Apply? Please submit your resume and a cover letter highlighting your bilingual skills and healthcare customer service experience through our online application portal at Teleperformance careers.