Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through exceptional customer experiences. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound and outbound calls related to healthcare services, ensuring accurate and timely responses. - You will assist customers with insurance claims, billing questions, and appointment scheduling. - You will provide clear and compassionate communication to patients and healthcare providers. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and healthcare partners to resolve complex issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will meet or exceed performance metrics related to customer satisfaction and call quality. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or insurance. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other digital tools. - You possess empathy and patience when dealing with sensitive healthcare issues. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare regulations such as HIPAA. - Previous experience with telehealth platforms or medical billing. - Additional language skills beyond English and Spanish. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer competitive salary and performance-based incentives. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. We look forward to welcoming you to our team!