Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound customer inquiries related to healthcare services, benefits, and claims. - You will provide accurate information and resolve issues promptly to ensure customer satisfaction. - You will document all interactions thoroughly in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to facilitate problem resolution. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will adhere to confidentiality and compliance standards in all communications. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or insurance. - You have bilingual proficiency in English and Spanish, both written and spoken. - You possess strong computer skills, including experience with CRM software and Microsoft Office. - You demonstrate excellent communication and interpersonal skills. - You have the ability to handle sensitive information with discretion and professionalism. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Certification in customer service or healthcare-related fields. - Familiarity with telehealth platforms and digital communication tools. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer competitive compensation and performance-based incentives. Ready to Apply? Please submit your resume and a cover letter highlighting your bilingual customer service experience and why you are a great fit for this role through our online application portal at Teleperformance careers.