Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, we are committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, ensuring clear and compassionate interactions with customers. What You'll Do: - You will handle inbound customer inquiries related to healthcare services with professionalism and empathy. - You will provide accurate information about healthcare plans, benefits, and claims. - You will resolve customer issues promptly while maintaining compliance with healthcare regulations. - You will document all customer interactions thoroughly and accurately in the system. - You will collaborate with healthcare providers and internal teams to facilitate problem resolution. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or insurance sectors. - You have bilingual proficiency in English and Spanish, both written and verbal. - You possess strong communication and interpersonal skills. - You are comfortable working remotely with reliable internet and a dedicated workspace. - You have basic computer skills and familiarity with CRM software. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Please submit your resume and a cover letter highlighting your bilingual skills and healthcare customer service experience through our online application portal at Teleperformance careers.