Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound customer inquiries related to healthcare services, benefits, and claims. - You will provide accurate information and resolve issues promptly to ensure customer satisfaction. - You will document all interactions thoroughly in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to facilitate problem resolution. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay updated on healthcare products and services. - You will support quality assurance initiatives by adhering to performance standards. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or insurance sectors. - You have bilingual proficiency in English and Spanish, both written and spoken. - You possess strong computer skills, including experience with CRM software and Microsoft Office. - You demonstrate excellent communication and interpersonal skills. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare terminology and insurance processes. - Certification in customer service or healthcare-related fields. - Familiarity with HIPAA compliance and data privacy standards. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and professional development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer access to health and wellness programs and employee assistance resources. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. We look forward to welcoming you to our team!