Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and assistance in both English and Spanish. Your role is vital in ensuring clear communication, resolving inquiries, and enhancing the overall patient and client experience remotely. What You'll Do: - You will handle inbound and outbound calls, addressing healthcare-related questions and concerns with professionalism and empathy. - You will provide accurate information regarding healthcare services, insurance policies, and patient benefits. - You will document and update patient records and interactions in compliance with company and healthcare regulations. - You will collaborate with healthcare providers and insurance companies to resolve issues efficiently. - You will maintain confidentiality and adhere to HIPAA guidelines at all times. - You will assist in scheduling appointments and follow-ups as needed. - You will troubleshoot and escalate complex issues to appropriate departments. - You will contribute to continuous improvement initiatives by providing feedback on customer interactions. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or insurance sectors. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a patient-centered approach. - You are proficient with computer systems and able to learn new software quickly. - You have knowledge of healthcare terminology and insurance processes. - You demonstrate high attention to detail and organizational skills. Bonus Points If You Have: - Experience working remotely or in a virtual call center environment. - Familiarity with HIPAA compliance and healthcare privacy laws. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare administration. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid training and ongoing professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer competitive compensation and performance-based incentives. Ready to Apply? To join our team as a Bilingual Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!