Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in providing exceptional support to healthcare clients and their patients. Your ability to communicate effectively in both English and Spanish will ensure clear, compassionate, and efficient service delivery in a remote setting. What You'll Do: - You will handle inbound and outbound calls to assist healthcare customers with inquiries, claims, and service issues. - You will provide accurate information regarding healthcare plans, benefits, and policies. - You will resolve customer concerns with empathy and professionalism, ensuring a positive experience. - You will document interactions and maintain detailed records in compliance with company and healthcare regulations. - You will collaborate with internal teams to escalate and resolve complex issues promptly. - You will stay updated on healthcare industry trends and company protocols to provide informed assistance. - You will meet or exceed performance metrics related to quality, efficiency, and customer satisfaction. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or related fields. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a patient, empathetic approach to customer interactions. - You are comfortable using CRM software and other digital tools to manage customer information. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare-related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. - We offer employee wellness programs and recognition initiatives. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a global team making a difference in healthcare customer service.