Teleperformance

Compensation

Full Description

Job Title: Bi-lingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bi-lingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and a second language, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound customer inquiries related to healthcare services with accuracy and care. - You will provide clear and concise information to customers regarding their healthcare plans and benefits. - You will resolve customer issues promptly while maintaining a high level of customer satisfaction. - You will document all customer interactions thoroughly in the system. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will participate in ongoing training to stay updated on healthcare products and services. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or related fields. - You are fluent in English and at least one other language (Spanish, French, or other). - You possess excellent communication and interpersonal skills. - You are proficient with computer systems and customer service software. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare terminology and insurance processes. - Additional language proficiency beyond the required bi-lingual skills. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to healthcare benefits and wellness programs. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!