Teleperformance

Compensation

Full Description

Job Title: Bi-lingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bi-lingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in multiple languages and a commitment to delivering compassionate, accurate assistance to customers. What You'll Do: - You will handle inbound customer inquiries related to healthcare services with professionalism and empathy. - You will provide accurate information and resolve issues promptly to ensure customer satisfaction. - You will document customer interactions and maintain detailed records in compliance with company policies. - You will collaborate with healthcare providers and internal teams to facilitate seamless service delivery. - You will utilize digital tools and platforms to manage customer requests efficiently. - You will adhere to privacy and confidentiality standards, especially regarding sensitive healthcare information. - You will participate in ongoing training to stay updated on healthcare regulations and company procedures. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or related fields. - You have fluency in English and at least one other language, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable working remotely with reliable internet and a dedicated workspace. - You have proficiency in using CRM software and digital communication tools. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond the required bi-lingual proficiency. - Certification or training in customer service or healthcare support. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Bi-lingual Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!