Teleperformance

Compensation

Full Description

Job Title: Bi-lingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bi-lingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and a second language, enabling you to assist diverse customer populations with empathy and professionalism. What You'll Do: - You will handle inbound customer inquiries related to healthcare services, providing accurate information and support. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will document customer interactions and update records accurately in the system. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare products, services, and compliance requirements. - You will utilize your bilingual skills to communicate effectively with customers in both languages. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or related fields. - You are fluent in English and a second language (such as Spanish, French, or another language relevant to the client base). - You possess strong communication and interpersonal skills with the ability to handle sensitive information. - You are comfortable working remotely with a reliable internet connection and a dedicated workspace. - You have basic computer skills and the ability to learn new software quickly. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Experience with CRM systems and digital communication tools. - Additional language proficiency beyond the required bilingual skills. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and professional development opportunities. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to healthcare benefits and wellness programs. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and cover letter through our online application portal. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional healthcare customer service.