Teleperformance

Compensation

Full Description

Job Title: Bi-lingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bi-lingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and a second language, enabling you to assist diverse patient populations with empathy and professionalism. What You'll Do: - You will handle inbound and outbound calls related to healthcare services, ensuring accurate and timely responses. - You will assist patients with appointment scheduling, billing questions, and insurance verification. - You will provide clear and compassionate communication to resolve patient concerns and inquiries. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to facilitate seamless service delivery. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay updated on healthcare protocols and customer service best practices. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or related fields. - You have fluency in English and a second language (such as Spanish, French, or Mandarin). - You possess strong computer skills, including proficiency with CRM software and Microsoft Office. - You demonstrate excellent communication and interpersonal skills. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond the required bi-lingual proficiency. - Certification in customer service or healthcare-related training. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and development through training programs. - We offer a supportive and inclusive company culture that values diversity and teamwork. Ready to Apply? To join our team as a Bi-lingual Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!