TekWissen ®

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, and they are seeking a Digital Messaging Operations Analyst. This analyst-level role is responsible for the day-to-day operational execution and coordination across Email, Push, and SMS channels, ensuring smooth campaign workflows and operational consistency. Responsibilities • Prepare and distribute readiness agendas for Digital Messaging meetings • Draft and post readiness recaps, including action items, owners, and follow-ups • Track readiness issues and ensure updates are communicated clearly • Maintains readiness milestones within the Digital Messaging Calendar • Support ongoing readiness coordination • Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership • Coordinate deployment readiness by confirming required steps is completed prior to launch • Support go/no-go readiness checks and monitor deployments for issues • Flag deployment risks or gaps to Operations leadership as needed • Maintain and update Smartsheets across Email, Push, and SMS • Ensure work is logged, tracked, and up to date • Support template usage, views, and data consistency • Assist with workflow hygiene and follow-up tracking • Manage ticket intake for Digital Messaging requests • Ensure tickets are complete, routed correctly, and aligned to intake standards • Track open requests and follow up on missing information • Support SLA tracking and operational follow-ups • Maintain Push and SMS process documentation, runbooks, and reference materials • Ensure documentation reflects current workflows and standards • Support organization and accessibility of Push & SMS operational resources • Serve as a second point of contact for routine operational questions and workflow coordination • Support clarification of requirements and timelines with partners • Help resolve day-to-day workflow issues and reduce operational friction • Escalate priority conflicts or unresolved issues to manager Skills • Bachelor's degree or equivalent professional experience • 1-3 years of experience in operations, project coordination, or digital support roles • Strong organizational and follow-up skills • Experience working with calendars, trackers, or project management tools • Comfortable documenting processes and maintaining operational artifacts • Strong written communication skills • High attention to detail and reliability • Ability to work in a fast-paced, deadline-driven environment • Comfortable following established processes and workflows • Familiarity with Email, Push, or SMS operations • Experience using Smartsheets or similar project management tools • Experience supporting readiness or deployment processes • Comfort working cross-functionally with multiple teams • Interest in operations, workflow optimization, process improvement & project coordination Company Overview • Welcome TekWissen, your premier partner in technology consulting, workforce solutions, payroll services, procurement, managed services, global capability centers, and venture capital support, specifically tailored for startups in the human capital sector. It was founded in 2009, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://tekwissen.com. Company H1B Sponsorship • TekWissen ® has a track record of offering H1B sponsorships, with 5 in 2025, 18 in 2024, 11 in 2023, 9 in 2022, 16 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.