TEKsystems

Compensation

Full Description

We're Hiring: Remote Healthcare Customer Service Representative Location: Remote — Must reside in one of the following states: AZ, CO, FL, GA, IN, KY, MI, MO, NC, OH, SC, WI Company: TEKsystems (Contract with Pharmacord) Start Date: October 2025 Pay Rate: $18.00/hour (up to $21.00/hour based on experience) Contract Duration: 4 months About the Role TEKsystems is hiring empathetic, detail-oriented professionals for a Remote Healthcare Customer Service Representative position supporting Pharmacord. This role plays a vital part in benefit investigations, patient outreach, and provider communications to ensure timely and accurate healthcare support. Key Responsibilities • Manage 25–50 inbound calls daily related to patient re-enrollment and benefit reverification • Conduct outbound calls to providers and payers to verify insurance coverage and collect missing intake information • Accurately document coverage details in a Summary of Benefits • Maintain up-to-date case notes in the Lynk system reflecting current status and actions taken • Communicate professionally and compassionately with both patients and healthcare providers Qualifications • Proven experience in customer service or call center environments • Familiarity with medical terminology and basic insurance processes • Prior experience in patient services is highly preferred • Must have a reliable internet connection and be equipped for remote work Schedule • Training: First 2 weeks, 8:30 AM – 5:00 PM (Full training spans approximately 6–8 weeks) • Post-Training Hours: Monday–Friday, either 8:00 AM – 4:30 PM or 9:30 AM – 6:00 PM This opportunity is ideal for individuals passionate about healthcare support and committed to delivering exceptional service in a remote environment. Apply now to join a team making a meaningful impact in patients’ lives! Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.