Tekberry

Compensation

Full Description

Title: Coordinator, Customer Operations Pay Rate: $32/hr Job Type: 3+ month contract possibility of extension Duration: ASAP - Jan 2026 Shift(s): Mon - Fri, 9am - 5pm Location: Remote (EST or CST time zone) Job Code: JPC-11563/36528127 Tekberry is looking for a highly qualified and motivated individual to work with our client, a top-tier sustainable food production company. As a W2 employee you will have access to health benefits. Job Description: We're building a rockstar team of brilliant, collaborative, mission-driven individuals who take pride in using their diverse skills to contribute to saving our planet. Want to join the movement? You can help us solve the most urgent, important challenge facing the world today (and have fun doing it). We are seeking a proactive and detail-oriented professional to manage order processing. The candidate will oversee customer order workflows, ensuring timely and accurate order fulfillment, and drive resolutions for customer-related issues. This role involves collaborating with internal and external partners, including sales, finance, and third-party logistics providers, to optimize order processes and meet a high fill order rate. The individual will also spearhead initiatives for customer management policies and process improvements to support our growth strategy. Essential Job Functions: • Manage order processing workflow for customers and co-manufacturers, including order confirmations and order revisions. Enter manual customer POs into SAP (as needed). • Ensure accurate and timely order processing to meet customer requirements. • Drive resolution of customer-related issues with internal/external business partners. • Act as point of contact for field sales, sales operations, and finance team for order inquiries. • Manage shelf-life and minimum order exception processes. • Identify opportunities and lead implementation of customer management policies with key customers, including order size minimums, lead time adherence, and mitigating customer contractual issues. • Spearhead initiatives with 3PLs, which could include onboarding of new customers, new product introduction readiness, and order fulfillment optimization. • Assist with delivery damage claims and liaise with QA as needed. • Serve as escalation for external and internal customer feedback. • Respond to customer requests (add product, remove product, move order in/out) within 4 business hours. • Manage tickets in Zendesk - respond to customers (internal and external) consistently • Reach out to customers to revise orders (pricing, MOQ, lead time) so they can be fulfilled. • Other duties as assigned. • Degree not required- ideally looking for someone with experience vs degree** Basic Qualifications: • Ideally 2 to 5 years of experience in customer service/customer logistics • Broad understanding of policies, processes, and systems relating to order-to-cash • Customer service mentality • Strong analytical skills • Intermediate to advanced spreadsheet user • Ability to foster teamwork & collaboration • Self-starter/learner that can drive cross-functional projects • Commitment to process improvement • Experience and ability to work independently as a member of a virtual team Preferred Qualifications: • Experience in SAP a plus but not required • Experience in Zendesk a plus but not required (or any ticketing system) TEKBERRY OFFERS A REWARD FOR REFERRALS! Tekberry, Inc. a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws. Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE). By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https://tekberry.com/search-jobs/