TEEMA

Compensation

Full Description

What You’ll Do • Be the frontline support for our U.S. (and occasionally global) customers. • Diagnose and resolve Linux and networking issues across distributed edge environments. • Collaborate closely with Tier 2/3 engineering to escalate complex cases. • Support on-site installs, updates, and troubleshooting — both remotely and in person. • Maintain clean, consistent documentation and ticketing for all issues. • Travel 25–50% of the time to customer sites and our U.S. lab (Minneapolis suburbs). • Help improve our monitoring, diagnostic, and deployment workflows. What You Bring • Strong Linux fundamentals (CLI, services, logs, permissions, troubleshooting). • Deep networking experience — VLANs, routing, firewalls, DNS, DHCP, static IPs, etc. • Comfort working in hybrid or edge environments (IoT, on-prem, or embedded systems). • Experience working directly with customers — you’re calm, clear, and professional under pressure. • Curiosity and patience — you enjoy figuring out why something failed as much as fixing it. • Bonus points for experience with: • VPNs and secure tunnels (WireGuard, IPSec, etc.) • Docker or k3s environments • Tools like Zabbix, Grafana, or Portainer • Camera, AV, or medical device integrations Why You’ll Love It Here • You’ll work on tech that genuinely helps people — in hospitals, every improvement matters. • You’ll have real ownership and the ability to shape how we support our edge systems globally. • You’ll collaborate with a passionate, friendly engineering team that loves to learn and build together. • Competitive pay, flexibility, and opportunities for professional growth in a fast-moving company.