Technogen, Inc.

Compensation

Full Description

Position: AWS & Amazon Connect Technical Specialist/Developer Location: Remote (Candidates from the EST are preferred) Duration: Long Term Job Description: Seeking a technical specialist with hands-on experience configuring and optimizing Amazon Connect for a banking contact center. Responsible for setting up contact flows, integrations, security, and troubleshooting. Tech Stack & Tools: • Amazon Connect, AWS Lambda, AWS SDKs (Python, JavaScript, Node) • Scripting languages: JavaScript, Python • Security: IAM, KMS, SCM, VPC, Banking Security Governance • Deploy and configure Amazon Connect instances • Develop contact flows, IVR scripts, and routing logic • Integrate with banking systems (CRM, authentication, databases) • Implement security best practices (IAM, KMS, VPC) • Troubleshoot and optimize performance. Skills: Amazon Connect, AWS, scripting, security, banking standards GenAI tools – AWS Bedrock Qualifications: • Hands-on experience with Amazon Connect deployment, scripting, and integrations. • Strong understanding of AWS cloud security and compliance standards in banking. • Familiarity with contact center best practices and IVR development. • AWS certifications are preferred.