Tech3pillars Technologies
via Monster
Product Owner/ Product Manager (Genesys Cloud)
Compensation
$120K - 150K a year
Responsibilities
Lead large-scale migration and transformation programs for contact center platforms, designing and implementing Genesys Cloud CX solutions, and managing cross-functional teams.
Requirements
Extensive experience in contact center platform assessment, migration planning, solution design, and team leadership, with strong technical and stakeholder management skills.
Full Description
Job Title: Product Owner/ Product Manager (Genesys Cloud) Location: Remote Job Description: As a Genesys Cloud Product Owner, you will make an impact by leading large-scale enterprise Contact Center Migration and Transformation programs on Genesys Cloud CX, driving customer experience modernization, and managing a high-performing technical team. You will be a valued member of the transformation team and work collaboratively with business and IT stakeholders. In this role, you will: • Assess existing contact center platforms (Avaya, Cisco, Genesys Engage) and define migration strategies to Genesys Cloud CX. • Design and implement Genesys Cloud CX solutions including IVR, routing flows, digital channels, and workforce engagement. • Lead execution of migration plans, ensuring compliance, security, and governance standards. • Act as a trusted advisor during workshops, design sessions, and executive updates. Remote About the Company: Tech3pillars Technologies
This job posting was last updated on 2/11/2026
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