Tech Dynamix

Compensation

Full Description

Company Description Tech Dynamix is a trusted Managed Services Provider delivering secure, reliable, and strategic IT solutions designed to help businesses operate with confidence. We specialize in proactive IT management, Microsoft 365, cloud services, cybersecurity, server and network infrastructure, and responsive end‑user support. With a focus on clarity, consistency, and long‑term partnership, we provide the expertise and guidance organizations need to reduce risk, improve efficiency, and stay productive without the complexity of managing technology on their own. Role Description This is a full-time, on-site role located in Painesville, OH, for an IT Support Specialist. The IT Support Specialist will be responsible for providing technical support, troubleshooting IT issues, maintaining desktop computers, and managing help desk support tasks. The role also involves delivering top-notch IT solutions, enabling efficient system functionality, and ensuring customer satisfaction through dedicated service. Key Responsibilities • Provide remote and onsite technical support for desktops, laptops, mobile devices, printers, and peripherals. • Troubleshoot Microsoft 365 issues including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD. • Support Windows Server environments (Active Directory, DNS, DHCP, Group Policy, file/print services). • Diagnose and resolve networking issues involving switches, firewalls, VPNs, wireless, VLANs, and routing. • Assist with IT projects including migrations, server upgrades, system deployments, and network improvements. • Manage client systems via RMM tools: monitoring, patching, antivirus/EDR, and proactive remediation. • Maintain accurate documentation and contribute to internal knowledge base improvements. • Communicate clearly with clients regarding issues, timelines, and resolutions. • Escalate complex issues appropriately while owning tickets through completion. Required Skills & Experience • 3+ years of hands‑on MSP experience supporting multiple clients. • Strong understanding of Microsoft 365 administration and licensing. • Experience supporting Windows Server (2012–2022) and virtualization (Hyper‑V/VMware). • Solid knowledge of networking concepts and hardware (TCP/IP, DNS, VLANs, firewalls, VPNs). • Familiarity with RMM/PSA tools such as ConnectWise, Datto, N‑Central, Syncro, etc. • Ability to work independently, manage priorities, and thrive in a fast‑paced MSP environment. • Strong customer service, communication, and problem‑solving skills. Preferred Qualifications • Certifications such as Microsoft, CompTIA Network+/Security+, Cisco, or Fortinet. • Experience with backup systems (Datto, Veeam, Acronis) and EDR/MDR security solutions. • Experience with project‑based MSP work (migrations, deployments, upgrades).