TeamViewer

Compensation

Full Description

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.   Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.   Become part of our winning team and help us create a world that works better.   We are seeking a proactive, strategic, and data-driven Project Manager to lead high-impact initiatives across the customer lifecycle. This role blends project management, customer journey optimisation, and analytics to enhance onboarding, adoption, retention, and expansion. You will drive cross-functional programs that improve customer engagement, retention and growth, using data to inform decisions, measure impact, and optimise outcomes. The ideal candidate is confident presenting to senior audiences, skilled in visual storytelling, and capable of independently owning and executing complex initiatives from concept to delivery.     Customer Journey & Orchestration    Lead and coordinate lifecycle-related projects aimed at optimising the customer journey across all lifecycle stages—from onboarding to renewal and expansion— ensuring alignment with CX strategy and business goals. Develop detailed project plans, timelines, and resource allocations across onboarding, adoption, renewal, and advocacy initiatives. Collaborate with Customer Success, Retention, BI, and Marketing teams to align lifecycle programs with business objectives. Track progress, manage risks, and ensure timely delivery of milestones and outcomes. Manage multiple concurrent projects, ensuring timely delivery, stakeholder alignment, and measurable outcomes. Identify and address gaps in lifecycle processes; propose scalable solutions to improve customer experience.   Data-Driven Program Support   Collaborate with Analytics and RevOps teams to define project KPIs and success metrics (e.g., onboarding completion, adoption rates, churn reduction). Analyse customer health scores, engagement data, and retention metrics to inform project priorities and adjustments. Build dashboards and reporting frameworks to monitor lifecycle program performance and surface actionable insights. Support predictive modelling efforts (e.g., churn risk, expansion likelihood) by integrating project data into broader analytics initiatives. Translate data into clear, actionable insights and communicate findings effectively to stakeholders.   Cross-Functional Collaboration   Partner with Customer Success, Marketing, Product, and RevOps teams to coordinate execution of lifecycle programs. Facilitate regular project meetings, status updates, and stakeholder communications. Support alignment between pre-sales and post-sales teams to ensure seamless customer transitions.   Technology & Automation Coordination   Assist in the implementation and optimisation of CS platforms (e.g., Gainsight, Totango, Planhat) and marketing automation tools (e.g., HubSpot, Marketo). Ensure data integrity and consistency across systems used in lifecycle orchestration. Contribute to AI-driven personalisation and proactive outreach initiatives by managing data flows and project dependencies.   Presentation & Communication   Create compelling presentations and visual narratives using PowerPoint and other tools to communicate project status, insights, and recommendations. Present confidently to large audiences, including senior leadership and cross-functional teams.   Qualifications:   3+ years of project management experience in SaaS or customer success environments. Bachelor’s degree in business, Analytics, Marketing, Economics, Data Science, or related field. Proven ability to manage multiple cross-functional projects with measurable outcomes. Strong analytical skills with experience using customer data platforms and BI tools (e.g., Tableau, Looker, Power BI). Skilled in translating data into actionable plans and insights. Familiarity with lifecycle tools and platforms (e.g., Salesforce, HubSpot, Gainsight, Marketo). Advanced PowerPoint and visual storytelling skills; experienced in presenting to senior stakeholders and large audiences.   Core Competencies   Customer-first mindset with passion for improving customer outcomes. Highly organised with strong time management and multitasking abilities. Exceptional communication and stakeholder engagement skills. Data-driven mindset with comfort in working with KPIs, dashboards, and complex datasets. Knowledge of customer segmentation, churn modelling, and lifecycle frameworks is a strong advantage. Self-starter with a solution-oriented approach; thrives in both collaborative and independent settings. Adaptability in a fast-paced SaaS growth environment.  Fluent in English with excellent written, verbal, and presentation skills. Willingness to travel internationally 2–4 times per year.   Measures of Success   Reduced churn % and improved GRR/NRR Increased onboarding completion rates and product adoption scores.  Higher customer engagement with lifecycle programs.  Positive customer satisfaction and advocacy (NPS, CSAT, case studies).  Timely and successful delivery of lifecycle projects. Improved operational efficiency and data visibility across lifecycle programs.   Additional Information   Work location is Remote, USA. Competitive compensation including stock-based options Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!   TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.