TeamViewer GmbH

Compensation

Full Description

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Are you a driven, sales-oriented professional with a passion for relationship-building? Join our Retention Team and play a key role in supporting customer loyalty and retention efforts. As part of our team, you will work closely with customers to understand their needs, demonstrate the value of our solutions, cross-sell , and ensure their continued satisfaction. If you're passionate about creating lasting customer relationships and thrive in a fast-paced environment, we'd love to have you on our team! Key Responsibilities: • Manage upcoming customer renewal requests, ensuring a smooth and seamless process. • Effectively communicate the unique value of our software compared to competitors. • Provide in-depth insights into product features and functionality to foster retention. • Respond promptly to email and ticket requests, proactively addressing customer needs. • Handle customer renewal cycles and termination requests with professionalism and care. • Ensure the accurate and timely submission of required documentation, notes, and updates within our proprietary systems. • Maintain a consistent level of productivity, meeting or exceeding team performance standards. Qualifications: • College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment). • Well-developed written and verbal communication skills. • Business level fluency in English is required (Spanish fluency is an added plus). • Negotiation and conflict resolution - the ability to handle escalated customer interactions. • Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc. • Proficient in Microsoft Suite products and CRM tools, (Freshdesk). • Proven record of hitting and exceeding quotas. Additional Information: • Work location is on-site Clearwater, FL (onsite at the office - full time). • Competitive compensation including stock-based options • Flexible PTO and paid holidays • 401(k) with employer matching • Comprehensive Health insurance package including 100% employer-paid medical coverage • Up to 12 weeks of Parental Leave • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid • Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings • Open door policy and casual dress code • We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.