Tealium

Compensation

Full Description

Description: Tealium is seeking a Manager of Technical Strategy and Success to manage and elevate our Technical Strategist CSM team.This is not a traditional Customer Success Manager role, our team is evolving into true technical strategists who work shoulder-to-shoulder with customers to maximize value from Tealium’s Customer Data Platform (CDP) and ecosystem.We need a leader with both the technical depth and strategic vision to guide customers, inspire the team, and drive adoption of emerging capabilities such as AI-driven efficiencies across data, activation, and personalization.This leader will also carry responsibility for gross and net retention across their team’s portfolio and will partner closely with Sales to drive growth.You’ll be at the forefront of shaping how enterprise organizations leverage data and AI to drive customer experience transformation.Leading a team of technical and strategic CSMs, you’ll play a pivotal role in ensuring customers not only adopt Tealium but also unlock the full business potential of their Tealium investments.Lead and mentor a team of Technical Strategist CSMs, ensuring they deliver both measurable business outcomes and deep technical guidance.Serve as a Consultative, Trusted Advisor and thought partner to customers, with the ability to dive deep into their use cases, architectures, and data strategies.Drive customer adoption of Tealium’s solution, ensuring maximum value realization and alignment to business objectives.The CDP Category requires support of a customer journey with technical aptitude and use case understanding combined with Business Value understanding and articulation.The categories of AdTech, MarTech, and DataTech understanding is important.Champion the integration of AI-driven efficiencies and automation into customer success engagements.Partner closely with Sales on renewals, expansions, and executive-level account strategy, ensuring seamless collaboration across the customer lifecycle.Partner cross-functionally with Product, Sales, and Solutions Consulting to bring customer feedback into Tealium’s roadmap and influence innovation.Establish repeatable playbooks for customer engagement that balance strategic advisory with technical execution support.Act as a subject matter expert in the customer data space, educating both customers and internal teams on best practices, industry trends, and innovation opportunities.Roll up sleeves alongside your team to troubleshoot customer challenges, architect solutions, and model “lead from the front” engagement.Provide technical guidance and thought leadership, ensuring the team deeply understands Tealium’s platform architecture, integrations, and data flows, and can translate complex technical concepts into clear and measurable outcomes and business value. Requirements: 10+ years of experience in Customer Success, Solution Consulting, or Technical Strategy within the SaaS industry, with a strong preference for expertise in CDP, martech, or data platforms.3–5 years of proven leadership experience, managing and developing high-performing teams.Proven expertise in the customer data space, with the ability to articulate both business outcomes and technical architectures.Demonstrated success leading and scaling technical customer-facing teams and driving teams and customer engagements towards measurable outcomes and value generated. Especially ROAS, ROMS, or business value generated by Personalization.Strong grasp of AI applications for customer data, marketing efficiency, and personalization.Ability to operate at both executive-level strategy and technical solutioning detail.Passion for customer advocacy, with a willingness to engage directly with customer teams on technical and strategic needs.Excellent communication, storytelling, and executive presence. Benefits: Employees are eligible to receive an annual bonus and stock options.Employees and their families are eligible for medical, dental, vision, life, and disability insurance.Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.Employees are eligible for flexible paid time-off and extended paid parental leave.We offer 11 paid holidays annuallyWe offer 15 hours of paid work time for volunteer activities and programs.Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/ .