TCS LLC A LCP TRANSPORTATION COMPANY

Compensation

Full Description

Dispatch Specialist – TCS Division Location: Indianapolis IN Schedule: Full-Time At TCS Transportation, we are seeking a Dispatch Specialist to coordinate timely, compassionate, and efficient transportation services. This role requires excellent customer service, friendly communication, and the ability to respond with empathy and composure in a fast-paced environment. Key Responsibilities: • Ensure all trips are assigned on time with no missed or late service. • Monitor and adjust schedules in real-time to maintain efficiency and reliability. • Assign return (leg 2) trips strategically based on proximity and timing. • Collaborate closely with drivers and the Trip Assignment team to resolve disruptions. • Meet trip-per-hour targets (Urban Ambulatory: 2/hr; Wheelchair/Rural/Long Distance: 1/hr). • Maintain an average dispatch time of 5 minutes or less for return trips. • Use dispatch systems and mobile tools accurately to support daily operations. • Contribute to team meetings with updates and practical solutions. Qualifications: • Strong communication, active listening, and interpersonal skills. • Ability to multitask, stay calm under pressure, and solve problems quickly. • Empathetic and respectful approach to all team members and clients. • Comfortable using transportation software and mobile navigation tools. Requirements: • Associate’s Degree or 2 years of dispatch/logistics experience. • Must pass a background check and drug screening. • Familiar with smartphone and dispatch applications.