Taylor Morrison

Compensation

Full Description

Job Description: • Handle all incoming calls that are subject to but not limited to: main line, warranty, emergency, and potential sales calls • Perform outbound calls from voicemails that were left during after hours or company events • Effectively communicate with homeowners, potential and existing buyers, and team members at all levels of management • Ability to remain professional and cordial during escalated calls, consult with Customer Support Advocate II, and direct to Customer Experience Manager, if needed • Effectively operate variety of computer systems • Accurately submit and explain Warranty requests through the myTM account, user Portal assistance, and Help Desk tickets, if needed • Basic knowledge of all department responsibilities and procedures within divisions and corporate office • Resourceful in gathering information and customer details to better assist the customer through phone and e-mail • Monitor and respond to chat request for information through our internet chat • Ability to perform other duties as deemed necessary. Requirements: • High school diploma or GED • Type 40-50 wpm • Reception and/or Call Center Experience • Friendly and calm • Excellent communication skills • Organized, and an attention to detail • Strong written and verbal communication skills • Demonstrated ability to build relationship and maintain confidentiality • Experience in homebuilding industry, or related industry a plus • Microsoft office applications Benefits: • Competitive Compensation • Health Care - Medical/Dental/Vision/Prescription Drug Coverage • 401(k) with Company Matching Contributions • Flexible Spending Accounts • Disability Programs • Employee & Dependent Life Insurance • Vacation & Company Holidays • Tuition Reimbursement • Employee Home Purchase Rebate Program • Home Mortgage Program • Employee Assistance Program (EAP)