TaxBit..

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Job Title: Chief Customer Success Officer (CCSO) Company: TaxBit Location: Houston, TX (Remote/Hybrid) Company Description TaxBit is a leading enterprise software provider specializing in tax and accounting compliance solutions for the digital economy. Our platform streamlines complex regulatory reporting requirements for financial institutions, enterprises, and individual users. As a pioneer in the "TaxTech" sector, TaxBit is committed to providing transparency, accuracy, and operational efficiency through innovative SaaS technology and robust data infrastructure. Role Description We are seeking a visionary and results-driven Chief Customer Success Officer (CCSO) to lead our global client engagement and retention strategy from our Houston hub. In this executive role, you will oversee the entire post-sales customer journey, ensuring that our institutional partners and enterprise clients receive world-class service and maximize the value of our compliance solutions. You will act as the primary advocate for our users, bridging the gap between complex regulatory technology and exceptional customer experience. Key Responsibilities • Customer Success Strategy: Design and implement a scalable global framework for customer retention, satisfaction, and ecosystem engagement. • Operational Excellence: Oversee the end-to-end customer journey, establishing high standards for professional services, support, and technical implementation. • Feedback Loop Optimization: Partner with Engineering and Product teams to translate client insights into actionable technical requirements and product enhancements. • Regional Hub Leadership: Spearhead TaxBit’s presence in the Houston technology and professional services corridor, fostering relationships with local institutional partners. • Data-Driven Growth: Establish and monitor key performance indicators (KPIs) such as Net Revenue Retention (NRR) and Net Promoter Score (NPS) to drive organizational success. Qualifications • 12+ years of senior leadership experience in Customer Success, Account Management, or Operations within high-growth SaaS, Fintech, or Professional Services sectors. • Proven track record of managing complex client relationships and international high-performing teams. • Strong strategic mindset with a passion for simplifying complex regulatory and technical challenges for diverse audiences. • Exceptional communication and leadership skills, with an advanced degree (MBA preferred) or equivalent professional experience.