TaskUs

Compensation

Full Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. At TaskUs, you're not just a Technical Writer Lead you're an architect. You'll be a strategic and customer-focused partner who will be responsible for the successful planning, execution, and delivery of projects. You will wear many hats throughout the project lifecycle, from intake and triage to communication, execution, and closure. This role requires a blend of project management expertise, excellent communication skills, and the ability to navigate complex stakeholder relationships and competing priorities. More than just a role, it's a chance to be part of a team obsessed with excellence. You'll bring your entrepreneurial spirit and resourcefulness to the table, all fueled by a passion for making a positive difference. Accountability is your middle name; you relish the challenge of balancing client needs with operational goals, all while delivering world-class service and exceeding expectations. Responsibilities: Project Planning and Execution: Develop comprehensive project plans utilizing standardized documentation templates like Work Breakdown Structures (WBS), formal agendas, and action item trackers. Manage project documentation and ensure its completion throughout the project lifecycle. Conduct deep-dive meetings with stakeholders and subject matter experts (SMEs) to gather information, document minutes, establish timelines, and identify action items. Host weekly project sync meetings, documenting milestones, action items, and escalation points, and ensuring all parties are aligned. Stakeholder Management and Communication: Engage key stakeholders and project sponsors from project discovery to closure. Prioritize and manage project scope, cost, and timelines while effectively managing stakeholder expectations. Act as a communication champion, ensuring transparency and managing competing agendas among stakeholders. Manage client relationships and expectations throughout the project lifecycle. Process Improvement and Optimization: Validate the workflows and processes of incoming WTS opportunities. Collaborate with internal and external partners on process and operational improvements throughout the project cycle. Identify and troubleshoot discrepancies in processes to ensure efficiency and effectiveness. Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned. Additional Responsibilities: Manage client relationships and expectations throughout the project life cycle. Qualifications: Bachelor's degree or equivalent business project management experience. 3-5 years of experience in project management. 2+ years of experience in operations and/or account management, working directly with clients. Excellent written and verbal communication skills. Strong problem-solving skills. Excellent attention to detail with a commitment to accuracy and quality. Self-starter with a willingness to support and empower project teams. Preferred Qualifications: Relevant Business Process Outsourcing (BPO) experience. Project Management Professional (PMP), Agile, and/or Lean Six Sigma experience and/or certifications. International vendor management experience. Experience building new sites or launching new geographic locations. Advanced knowledge of email ticketing and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk). Salary range: 73,000 - 91,000 / Annual How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.