TaskUs

Compensation

Full Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Title: Sr. Director, Safety Assurance & Operational Readiness (ORV) Role Mission The Senior Director will lead the design, preparation, and execution of the Operational Readiness Verification (ORV) framework at TaskUs AV. You will ensure that our support team meets an "Airworthiness" equivalent. You are the final authority on whether the technology, the remote assistance process, and the local operations team are prepared to manage the risks of a complex urban environment. Key Responsibilities 1. Design & Architect the ORV Framework Safety Gate Design: Define the rigorous criteria (The "ORV Checklist") that our teams must pass before launch deployment. Aviation Cross-Pollination: Adapt airline Line Operational Safety Audit (LOSA) and Safety Management Systems (SMS) to the world of machine learning and computer vision from a transportation perspective. Verification Logic: Develop the "Testing-to-Truth" pipeline-ensuring that simulated safety wins are verified by real-world edge-case performance before actual ORVs are conducted with our client. 2. Preparation & Execution (The "Flight Readiness" Phase) Pre-Launch Audits: Lead cross-functional reviews to ensure all "Open Safety Items" are closed or mitigated to an ALARP (As Low As Reasonably Practicable) level. Operational Exercises: Design "Red Team" scenarios and simulated emergency response drills to test the team’s resilience to "black swan" events. Documentation: Own the formal Safety Case and ORV evidence dossiers required for internal governance and external client. 3. Continuous Safety Oversight (The SMS Loop) Occurrence Reporting: Support our client’s non-punitive reporting system for remote monitors and field operators. Verification of Mitigations: When a "disengagement" or "near-miss" occurs, lead the root cause analysis and verify that the resulting code fix or operational change actually solved the problem across all lines of business. Lead safety compliance, certifications, de-certifications, re-certifications reporting, requirements, and execution. Build safety business insights and create a strong feedback loop with our client to report tooling or process issues that could impact safety. Create and support a safety training program internally at TaskUs, in partnership with our client to drive a culture of safety within the organization. Create and maintain all internal safety audits and controls and report findings to client. Present safety insights and readiness plans to client during WBRs, MBRs, and QBRs. Architect and orchestrate safety strategy at the organization level and LOB level. Prepare the team for ORVs and extract analysis and results/insights to share with the client ahead of ORVs. Influence Ops and Training strategy as it relates to safety and deployment readiness. Create and manage a robust safety auditing system and framework Upskill and restructure our Retro and RCA processes to support our client Strong written RCAs and Retros Structured safety framework in every RCA/Retro Retro/RCA repository to extract safety insights, lessons learned and influence overall training and Ops strategy to address edge cases Candidate Profile & Requirements The "Airline Veteran" Foundation Experience: Minimum 5 years at a major carrier or aerospace OEM (Boeing/Airbus) specifically within Safety Assurance, Flight Standards, or ORV/ORAT (Operational Readiness and Airport Transfer). AV safety experience is an asset. Deep Knowledge: Expert-level understanding of FAA Part 5 (SMS) and how to translate "Aviation Safety Culture" into a high-growth tech environment. Risk Modeling: Familiarity with BowTie Analysis and Failure Mode and Effects Analysis (FMEA) applied to complex, high-reliability safety processes. The "Robotaxi" Adaptability Systems Thinking: Ability to understand the interplay between the "AV Stack" (Perception, Prediction, Planning) and the physical vehicle and how our teams support and interact with those vehicles. Data Fluency: Experience working with large datasets (FOQA/FDM equivalent) to identify trends before they become incidents. Agility: Comfortable with "Silicon Valley" speed—moving from a 2-year certification cycle to a 2-week software release cycle without sacrificing safety integrity. Core Competencies - Integrity / "Stop-Work" Courage - The guts to delay a high-profile city launch if the ORV data doesn't meet the safety threshold. - Just Culture Advocacy - Ensuring technicians report their own mistakes so the "machine" can learn from them. - Cross-Functional Influence - Getting Software Engineers to care as much about "Safety Cases" as they do about "Feature Velocity." Success Metrics (The First 12 Months) ORV Standardization: A repeatable, documented ORV playbook is active for all new market entries. Mean Time to Resolution (MTTR): A measurable reduction in the time between a safety occurrence and a verified system fix. Safety Culture Score: High engagement in voluntary reporting from the field operations team. Work Location / Schedule: Remote - US US working hours/flexible to business needs Salary range: $140,000 - $180,000 + bonus How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.