TaskUs

Compensation

Full Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description So, what does a TaskUs Program Manager (PGM) really do? Think of yourself as the Architect for this strategic account. You are not just building training; you are building the roadmap, the processes, and the team that supports one of the most disruptive technologies in the world. As the Program Manager, you will lead a high-performing team of Sr. Leads and Instructional Designers responsible for developing world-class training content. You are the bridge between the client’s complex technical requirements and the creative output of your team. You do not deliver the training; you ensure the content created is accurate, data-driven, scalable, and delivered on time. Your role was designed to map requirements, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. You balance the needs of multiple client stakeholders against operational targets while ensuring your team is engaged and performing at a world-class level. Your success is gauged by project success, client satisfaction, and the operational health of your program. You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You’re entrepreneurial and resourceful. You’re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction. Assist with onboarding and upskilling new hires Manage the project intake pipeline by reviewing incoming requests, identifying gaps, and ensuring all activate projects are assigned to appropriate team members. Oversee the end-to-end lifecycle of projects from initiation to completion, maintaining a high-level understanding of active work and resolving blockers or escalations. Assign and monitor the completion of RN and SN, ensuring all data entered into tracking tables is complete and accurate. Analyze team metrics regarding utilization (Target >85%), idle time (Target <6%), and non-project hours to ensure operational efficiency and data accuracy. Conduct deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address performance trends. Lead daily standups, calibration sessions, and weekly leadership meetings to drive team alignment and collaborative problem-solving. Execute Quality Assurance (QA/QC) oversight by spot-checking scorecards for Maintenance and New Builds to ensure quality standards are met prior to final delivery. Compile and report team statistics and quality data for Quarterly Business Reviews (QBR) and complete Weekly Status (WTS) updates by end-of-week deadlines. Serve as the primary point of contact for client communications, responding to inquiries and managing client-requested tasks. Support the onboarding of new team members and conduct regular one-on-ones to foster professional development and team stability. Minimum Qualifications 8+ years of large-scale project/program management experience. 5+ years of experience in Learning & Development (L&D), Instructional Design, or Content Strategy. 3+ years of people management experience (specifically managing other leads or creative teams). Industry Focus: Proven experience in a highly regulated or technical industry (e.g., Aviation, Transportation, Energy, Automotive Manufacturing, AI/Tech, or Medical Services). Technical: Proficiency with Project Management software (e.g., Asana, Jira, Smartsheet) and familiarity with Design tools (Articulate, Rise/Storyline, Adobe Creative Cloud). Data Skills: Proven ability to interpret data/metrics to drive decision-making (Experience with SQL or robust Excel/Sheets data visualization is required). Soft Skills: Exceptional client-facing presentation skills, conflict resolution, and the ability to manage ambiguity in a fast-paced environment. BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience. At least 5 years of Instructional Design/ Curriculum development experience At least 2 years of experience reviewing the work of others for quality and consistency Experience working with fast-paced cutting-edge technologies Strong organizational skills. Experience with documentation, technical writing, and narrative scripting. Tolerance and enthusiasm for working with ambiguity and change. Experience with e-learning authoring software; i.e. Articulate storyline, Evolve for course development. Proven excellence in developing fully ADA-compliant training deliverables. Experience in corporate education Experience leading Preferred Qualifications Experience identifying training needs, defining, and building scalable training solutions to address the needs of a diverse international audience Experience using e-learning tools (i.e. Articulate, Captivate) to create training content Experience migrating training courses into Cornerstone or other LMS Solid experience planning for and managing several large-scale, complex training projects and coordinating cross-functional stakeholders to deliver quality training materials within deadlines; excellent relationship-building, collaboration, consultation, and influencing skills. A team player with a positive attitude; excellent written and oral business communication and people skills. Video editing such as Premier, Finalcut, Camtasia, etc. Learning Management System - Cornerstone LMS SQL queries and visualization of key performance metrics Google Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA Mandatory Skills/Qualifications: (All skills, both technical and soft, required to be successful in the role) B.A. or B.S. in any discipline 8+ years of large-scale project management experience, preferably as the Project Manager 8+ years experience in a highly regulated industry such as aviation, transportation, energy, automotive manufacturing, Autonomous vehicles, or medical services. Salary range: $97,000 - $145,000 USD How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.