Taproot Solutions

Compensation

Full Description

Job Title: EHR Helpdesk Analyst 2nd Shift Location : Raleigh, NC , Remote Duration : 12+Months Interview Process : In Person Interview The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. 2nd 3 PM 11:30 PM Required Skills Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. Proficient with ServiceNow or other enterprise ticketing systems. In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).