TalentLNX

Compensation

Full Description

Overview We are seeking a dedicated Pharmacy Patient Program Supervisor to oversee and coordinate patient support initiatives within our pharmacy services. This role is vital in ensuring exceptional patient service, managing program operations, and supporting the delivery of comprehensive healthcare solutions. The ideal candidate will possess strong organizational skills, a solid understanding of medical terminology, and a passion for enhancing patient care experiences. Responsibilities • Lead and supervise the pharmacy patient program team to ensure efficient operation and high-quality service delivery • Develop, implement, and monitor patient support programs to improve medication adherence and patient engagement • Collaborate with healthcare providers and pharmacy staff to coordinate patient education and support activities • Manage patient inquiries related to programs, providing clear guidance and assistance • Maintain accurate documentation of program activities, outcomes, and compliance with regulatory standards • Train and mentor team members on program protocols, medical terminology, and customer service best practices • Continuously evaluate program effectiveness and recommend improvements to enhance patient satisfaction • Ensure all interactions adhere to privacy regulations and uphold the highest standards of confidentiality Qualifications • Proven experience in a healthcare or pharmacy call center setting with a focus on patient service • Strong knowledge of medical terminology and healthcare processes • Excellent communication and interpersonal skills to effectively engage with patients, providers, and team members • Demonstrated leadership abilities with experience supervising or managing staff or programs • Organized, detail-oriented, with the ability to handle multiple priorities efficiently • Passionate about improving patient outcomes and delivering compassionate care • Prior experience with pharmacy software or healthcare management systems is preferred but not required Pay: $60,000.00 - $75,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Experience: • Pharmacy software: 3 years (Preferred) • Call center management: 2 years (Required) • Case management: 3 years (Required) Location: • Pittsburgh, PA 15205 (Preferred) Shift availability: • Day Shift (Preferred) Work Location: Remote