TalentBurst, Inc.

Compensation

Full Description

Title - Benefits and Leave Operations Manager Location: 100% Remote Duration: 8 Months Contract with Possible Extension Rate: $55.00/Hour Job Description: We are in search of a Benefits and Leave Operations Manager to support leave escalations/ cases and implement projects aimed at elevating the overall employee experience and efficiency optimization of current leave programs and associated benefits operations. This would include but not limited to process automation, technology implementation, systems integration, re-designing ways-of-working, operations team enablement and vendor reviews, taking an AI-first approach to benefits administration, as much as possible. Duties and Responsibilities: Collaborate with relevant stakeholders to evaluate current processes and employee experience, understand pain points, gaps, identify improvement opportunities and implement effective solutions In partnership with the People Services and Payroll teams, analyze current administration processes to identify and implement improvements opportunities Evaluate effectiveness of current technology solutions (including data feeds) used in current leave administration process to identify and address opportunities Engage with vendors on leave program operations, process, and management effectiveness to identify efficiencies, integrations, and SLA changes to deliver service aligned with our strategy and values. Evaluate existing leave administration processes for compliance and consistency and work with internal and external stakeholders to make necessary adjustments Engage with leave and TPA vendors, responding in a timely and professional manner, escalating on topics when necessary and appropriate Serve as an escalation point for leave management related issues, raising unresolved or escalated issues to HR leadership and/or the vendor, as applicable Maintain confidentiality of employee communications, medical documentation and files, while maintaining the accuracy, integrity, and confidentiality of sensitive company and employee data. Create and maintain accurate tracking of key metrics reporting on leaves, trends, and escalations Develop understanding of other company benefits available to employees on leave, as well as any financial responsibilities, i.e., benefits premiums they will incur while on leave. Implement other company related leave and time-off projects as assigned Skills: Experience in Benefits or Human Resources demonstrating the ability to perform the role at level, typically seen with 7 years of professional working experience. Knowledge of global statutory leave/ benefits requirements. Knowledge of global government regulations related to leave/ benefits programs, including EEOC, ADA, HIPAA, GDPR requirements. Excellent analytical, problem-solving, and decision-making abilities. Excellent interpersonal interaction skills, with a customer-focused and collaborative mindset. Strong written and verbal communication skills Experience managing vendor relationships. Experience working with vendors providing administration of leave, disability and accommodations Strong attention to detail. Strong cultural awareness and appreciation for diverse employee backgrounds. Proficiency in process design Proficiency in HRIS (Workday) and benefits administration software Adaptable and flexible, with the ability to respond to changing priorities in a fast-moving environment/ industry. Strong growth mindset and learning agility Ability to take a creative approach towards problem solving Remote Skills: Analysis Skills, Artificial Intelligence (AI), Automation, Benefits Software, Communication Skills, Compensation and Benefits, Contract Management, Customer Escalations, Customer Relations, Detail Oriented, Disability Accommodations, Documentation, File Maintenance, HRIS/HRMS, Human Resources, Interpersonal Skills, Leadership, Medical Records, Metrics, Operational Support, Operations Management, Operations Processes, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Management, Service Delivery, Service Level Agreement (SLA), Supplier Relationship Management (SRM), System Integration (SI), Team Player, Technology Analysis, Time Management, Trend Analysis, Vendor/Supplier Relations, Writing Skills About the Company: TalentBurst, Inc. For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions. Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media! Company Size: 5,000 to 9,999 employees Industry: Staffing/Employment Agencies Founded: 2002 Website: http://www.talentburst.com/