Talent on Tap

Compensation

Full Description

Company Name:Talent on Tap Position: Director of Client Success & Operations Pay Range: $85K - 115K + Total Compensation Compensation Breakdown: • Base Salary: 75,000–90,000 annually, based on experience • Annual Range: 85,000–115,000+ total earning potential • Performance Bonuses: 10,000–25,000+ annual performance bonus tied to Client Retention & Account Health (40%), Operational Execution & Accountability (30%), Onboarding & Launch Performance (20%), and Company Performance (10%) • Bonus Reviews: Performance tracked monthly with quarterly bonus eligibility Location: Remote / United States Schedule: • Full-Time Leadership Position • Monday–Friday • Standard business hours with flexibility based on client and leadership needs • Must be available for scheduled client meetings, onboarding calls, Global Account Reviews, leadership meetings, and escalations Benefits: • Flexible PTO • Paid Holidays • Remote & Flexible Work Environment • Performance-Based Bonus Opportunities • Professional Development & Continuing Education • Behavioral Science & Assessment Training • Six Working Geniuses Training & Development • Leadership & Organizational Health Development • Company-Paid Technology & Software • Company Events & Leadership Meetings • Direct Access to Executive Leadership • Clear Advancement Opportunities as Talent on Tap Scales • Opportunity to directly influence company systems, processes, client experience, and growth Requirements: • 3+ years of experience in Client Success, Account Management, Customer Experience, Post-Sale Operations, Recruiting Operations, or a similar leadership role • 2+ years of experience leading people, departments, processes, or cross-functional initiatives preferred • Proven experience managing high-value B2B client relationships after the sale • Demonstrated ability to handle client escalations, difficult conversations, retention risks, and expectation management • Strong operational and project-management skills with the ability to manage multiple accounts, departments, deadlines, and priorities simultaneously • Experience establishing KPIs, reviewing performance data, and holding teams accountable to measurable expectations • Recruiting, Talent Acquisition, SaaS, technology-enabled services, or home-service industry experience preferred • Working knowledge of behavioral science, behavioral interviewing, organizational health, DISC, Six Working Geniuses, Culture Index, or similar assessment methodologies strongly preferred • Comfortable learning and working across recruiting software, CRM systems, dashboards, project-management platforms, reporting tools, and communication technology • Exceptional written and verbal communication skills • Strong critical-thinking and root-cause problem-solving abilities • Must be comfortable giving direct feedback and holding others accountable regardless of position or title • Must be calm, professional, and solutions-focused when dealing with frustrated or dissatisfied clients Position Summary: Earn 85K–115K+ in total compensation as the Director of Client Success & Operations at Talent on Tap, owning the client journey from the moment a sale closes through onboarding, launch, Fractional Recruiter handoff, optimization, retention, and renewal. This leadership position sits at the intersection of client success, recruiting operations, behavioral science, and internal accountability and plays a critical role in ensuring Talent on Tap delivers what we promise as we continue to scale. The ideal candidate is a confident client leader, operational thinker, and natural problem-solver who can see the entire chessboard without losing the details. You thrive in an environment where you can diagnose problems, challenge assumptions, lead difficult conversations, improve systems, and hold people accountable while creating an exceptional experience for both clients and internal teams. Core Responsibilities: • Own the complete post-sale client journey from Sales → Onboarding → Account Build → Launch → Fractional Recruiter → Optimization & Retention • Lead client onboarding and the Talent Value Proposition process, ensuring all required information, expectations, assets, approvals, and strategy are complete before launch • Coordinate internal departments and ensure clean, complete handoffs throughout the client lifecycle • Understand the responsibilities, KPIs, deadlines, and deliverables of every internal role that impacts client success • Hold team members and departments accountable for established processes, communication expectations, deadlines, and deliverables • Lead recurring Global Account Review Meetings to evaluate account health, candidate flow, recruiting performance, client engagement, advertising results, outstanding actions, and opportunities for optimization • Identify the root cause behind struggling accounts and determine whether the issue is related to marketing, recruiting, client expectations, compensation, process, communication, internal execution, or another factor • Create clear action plans with owners, deliverables, and deadlines • Monitor account health and proactively identify Yellow and Red accounts before problems become cancellations • Own escalated client conversations and professionally navigate dissatisfaction, expectation resets, internal mistakes, and retention risks • Maintain strong client relationships without making promises Talent on Tap cannot deliver • Ensure Fractional Recruiters receive complete accounts and understand the company, position, compensation, requirements, candidate profile, TVP, behavioral profile, recruiting strategy, and client expectations • Use data, candidate feedback, client feedback, recruiting performance, and behavioral insights to recommend account optimizations • Identify recurring operational breakdowns and work with leadership to improve SOPs, systems, handoffs, and accountability • Maintain leadership visibility into client health, retention risks, operational performance, and internal roadblocks • Help Talent on Tap scale without sacrificing client experience, quality, accountability, or results Pay: $85,000.00 - $115,000.00 per year Benefits: • Paid time off • Professional development assistance Work Location: Remote