Taekus

Compensation

Full Description

Help us build a luxury-focused fintech in the Travel Rewards space! Taekus is looking for a Banking Operations Manager to own and scale our banking operations function, ensuring smooth day-to-day execution while building out the right processes for long-term growth. As a fast-growing fintech with $70m revenue-run-rate and thousands of customers, we’re expanding our sponsor bank partnerships and scaling our credit and debit card programs. This is a fintech banking operations role focused on partner bank relationships, payments, and card program management - not traditional retail branch operations. We need someone with a strong understanding of banking fundamentals, paired with the hustle and flexibility required to thrive in a startup environment. Your Responsibilities Lead ongoing management of sponsor bank relationships Create and manage banking operations processes for disputes, overdrafts, reconciliations, and escalations Track and coordinate customer disputes to ensure compliance with network and government regulations Monitor and manage overdraft activity, partnering with the CX team on resolution and customer communications Collaborate with the CX team to handle banking operations-related support tickets, ensuring timely resolution and a premium client experience Serve as the operational point of contact for sponsor banks and internal teams, ensuring strong communication and alignment Build scalable processes and reporting to track key operational metrics What you Bring to the Table Bachelor’s degree or equivalent experience 3–5 years of experience in banking operations, payments, or fintech, ideally with exposure to demand deposit and credit card programs Strong understanding of banking fundamentals (payments, deposits, disputes, overdrafts, reconciliations, etc.) Deep understanding of NACHA and fedwire rules Prior experience working with or managing sponsor bank relationships is a strong plus Exceptional organizational skills with the ability to build processes from scratch in a fast-paced environment Strong cross-functional collaboration skills—you thrive working closely with CX, compliance, product, and external partners Entrepreneurial mindset with the ability to balance hands-on execution and strategic process building You’d love this job if: You want to play a key role in building the banking operations function from the ground up You thrive in fast-moving startup environments where priorities shift and speed matters You care about delivering a premium client experience while keeping banking fundamentals strong You love to travel and want to work remotely About Taekus Taekus is a 6-year-old luxury financial services company that offers travel rewards credit cards, debit cards, and other banking services for the affluent market. We currently process $3B+ annually in transactions and operate as a highly profitable company. With a lean team of under 20 employees, we’re undergoing tremendous growth as we redefine the premium banking and rewards experience.