T SPORTLINE

Compensation

Full Description

What You’ll Do • Work directly with customers through all communications channels including walk-in, phone, email, chat, messaging, social post commenting • Serve happiness and solutions to customers, regardless of the situation • Answer questions and engage with responses to posts • Consult customers and facilitate entering orders when messaged or communicating with customers • Use basic smart phone photo and video shooting skills, adequate for visually communicating with customers • Develop skills for navigating our back-end software systems for order entry, order and tracking look-up, and product inventory research • This job is full-time 'in office', not 'work from home' Who You Are • Experience dealing with retail customers (e-com or store) • You are comfortable and good at talking on the phone with customers • You are good at typing responses & use proper grammar and spelling • You are comfortable and remain calm when dealing with customers • You are happy to chat with customers in person in our showroom • Passion and patience for working with customers and helping solve problems • Cars and electric vehicles, enthusiast & experience modifying cars preferred • Entry level, we can train you - or preferred 2+ years of experience in working in customer service • Experience in working with an ecommerce-based enthusiast product company preferred • Bachelor’s degree from an accredited college or university preferred • Driven, resourceful, creative with a passion to keep T Sportline #1 • Excellent grammar and spelling skills and ability to use tools to ensure communication quality • Reasonably proficient on social media platforms • Enjoy with working in a fast-paced environment • Organized with strong project management ability • Collaborative team member who is willing to work with multiple cross functional departments to produce the best content possible. • Ability to travel occasionally to shows and events. Location: • M-F, "in the office" job (no WFH) • 15210 Keswick St, Van Nuys, CA 91405 Compensation • Competitive based on experience and talent • Opportunity to grow into supervisor / managerial role • Base pay plus uncapped commission on sales • Full benefits, paid vacation and 401k with 4% match • Employee discounts on products! • Healthcare benefits included Job Type: Full-time Pay: $45,000.00 - $75,000.00 per year Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • What is your favorite Tesla model? • Which T Sportline Wheel Design is your favorite? • Are you currently employed full time? Education: • Bachelor's (Preferred) Location: • Van Nuys, CA 91405 (Preferred) Work Location: In person