Systems & Methods, Inc. (SMI)

Compensation

Full Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At SMI, we truly are a Family Serving Families®. For more than 50 years, we’ve provided innovative payment solutions to state and local governments, and we currently partner with 16 states and 18 tribal nations to deliver critical funds to millions of families around the country. What sets us apart? As a close-knit, family-owned organization, our culture is guided by a passion to serve, and we believe that personal relationships—with our clients and with each other— are paramount to our success. The AVP supports the SDU Senior Vice President in planning, organizing, and overseeing all aspects of the Child Support State Disbursement Unit (SDU) projects as well as supporting business development initiatives with industry associations. Ensure project operations consistently comply with corporate policies and procedures, applicable rules and regulations, State SDU contract requirements, and all relevant laws and codes. Provide leadership in the training, development, and performance evaluation of assigned personnel. Contribute to business development initiatives by identifying opportunities for service enhancements, operational efficiencies, and contract growth. Carry out all responsibilities with the highest level of discretion due to the confidential and sensitive nature of the role, while promoting a collaborative, team-oriented approach to the successful execution of the project. Key Responsibilities : Assist the Senior Vice President in directing daily operations of the Child Support State Disbursement Unit (SDU) project to ensure performance standards, service levels, and contractual obligations are consistently achieved. Monitor operational metrics and key performance indicators; identify trends, risks, and opportunities for process improvement. Promote a collaborative, team-oriented environment that supports operational excellence and employee engagement. Implement and enforce corporate policies, procedures, and internal controls to maintain operational integrity and efficiency. Support strategic planning initiatives to enhance service delivery, scalability, and long-term contract success. Ensure full compliance with State SDU contract requirements, federal and state regulations, corporate policies, and applicable laws. Support client meetings, reporting reviews, and strategic discussions to ensure alignment with state objectives and expectations. Consults appropriately with stakeholders regarding project changes and decisions; Identify opportunities for service enhancements, operational efficiencies, and value-added solutions that strengthen client satisfaction and contract retention. Contribute to business development efforts, including proposal support, renewals, contract modifications, and expansion opportunities. Exercise sound judgment and maintain strict confidentiality in handling sensitive client, financial, and personnel information. Uphold the highest standards of integrity, professionalism, and ethical conduct in all internal and external interactions. Manages and effectively uses corporate and project resources; Communicates changes and decisions appropriately with staff and stakeholders; and Performs related duties as assigned. Qualifications: Minimum of eight (8) years of progressive leadership experience in project or operational management, preferably including direct oversight within a Child Support program environment. A Bachelor’s degree in business administration, management, finance, or a related discipline is required; a graduate degree is preferred. Demonstrated experience managing complex operations, leading cross-functional teams, ensuring regulatory compliance, and supporting client relationship management is highly desirable. Equivalent combinations of advanced education and relevant leadership experience will be considered. Language Skills: Must speak English Computer Skills: Experience using Microsoft Windows with a good working knowledge of the Microsoft Office software products. We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.