Systematic Business Consulting

Compensation

Full Description

Product Support Specialist: The Product Support Specialist provides technical assistance for lifting and access equipment throughout their lifecycle. This role serves as a key contact for internal teams and customers, resolving product issues, delivering training, and ensuring customer satisfaction. The position requires collaboration with engineering, sales, and service teams to address technical inquiries and drive product performance improvements. Key Responsibilities - Product Support Specialist • Provide technical support and troubleshooting for equipment to internal and external customers • Diagnose issues and deliver timely, effective solutions • Collaborate with engineering and product management to identify defects and implement improvements • Develop and maintain product documentation, including manuals, FAQs, and technical bulletins • Conduct training sessions on product operation, safety, and maintenance • Track and analyze product issues and customer feedback to inform enhancements • Participate in testing and evaluation of new products and software updates • Support sales and service teams with technical expertise • Travel to customer sites for hands-on troubleshooting and consultations • Ensure compliance with company policies, quality standards, and regulations Qualifications - Product Support Specialist • Bachelor's degree in Engineering, Technical Support, or related field preferred; equivalent experience considered • Minimum 2 years in product support, technical support, or customer service within lifting equipment, heavy equipment, or related industrial sectors • Strong analytical and problem-solving skills • Excellent communication skills with ability to explain complex technical information clearly • Proven ability to collaborate across teams and manage multiple priorities • Experience with PLM, troubleshooting tools, or ERP systems preferred Core Competencies - Product Support Specialist Technical Support & Troubleshooting • Product Knowledge • Customer Service • Collaboration • Problem Solving • Documentation & Training • Quality Focus #CDIV101 Pay: $85,000.00 - $105,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Relocation assistance • Vision insurance Application Question(s): • Do you have a minimum of 2 years of experience in product support, technical support, or customer service within the lifting equipment, heavy equipment, or related industrial sectors? THIS IS REQUIRED Education: • Bachelor's (Preferred) Work Location: In person