System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top-tier employers across various industries. With a commitment to excellence and innovation, we strive to create meaningful career opportunities and foster long-term partnerships. Role Overview: As a Customer Order Management Representative, you will play a crucial role in ensuring seamless order processing and customer satisfaction. This position requires strong bilingual communication skills to effectively manage customer inquiries and coordinate order fulfillment. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will communicate with customers in both English and Spanish to address inquiries and resolve issues. - You will coordinate with internal teams to ensure timely order fulfillment and delivery. - You will maintain detailed records of customer interactions and order statuses. - You will assist in troubleshooting order discrepancies and provide solutions. - You will support continuous improvement initiatives to enhance customer service processes. - You will handle multiple tasks in a fast-paced environment while maintaining attention to detail. - You will provide feedback to management on customer trends and potential areas for service improvement. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and the ability to manage multiple priorities. - You are proficient with Microsoft Office Suite and order management software. - You demonstrate problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of logistics or supply chain processes. - Familiarity with CRM systems. - Additional language skills beyond Spanish and English. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer flexible work schedules with a hybrid in-office and remote setup. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your bilingual skills and relevant experience to our recruitment team at System One. We look forward to hearing from you!