System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top-tier employers across various industries. With a commitment to excellence and innovation, we strive to provide exceptional service and support to both our clients and candidates. Role Overview: As a Customer Order Management Representative, you will play a crucial role in managing customer orders efficiently and ensuring a seamless communication flow between clients and internal teams. Your bilingual skills will be essential in supporting our diverse customer base and enhancing overall customer satisfaction. What You'll Do: - You will manage and process customer orders accurately and timely. - You will communicate effectively with customers in both English and Spanish to resolve inquiries and provide order updates. - You will collaborate with internal departments to ensure order fulfillment and address any issues. - You will maintain detailed records of customer interactions and order statuses. - You will assist in troubleshooting and resolving order discrepancies. - You will support the transition to a hybrid work schedule, adapting to both in-office and remote work environments. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You possess problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working in a hybrid work environment. - Familiarity with CRM systems and data entry best practices. - Previous experience in a staffing or logistics company. - Additional language skills beyond Spanish and English. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer flexible work hours with a hybrid schedule (3 days in-office, 2 days remote starting January). - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Please submit your resume and a brief cover letter highlighting your bilingual skills and relevant experience to our recruitment team at System One. We look forward to hearing from you!