System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top-tier organizations. With a commitment to excellence and innovation, we strive to create meaningful career opportunities and foster long-term partnerships with our clients and employees. Role Overview: As a Customer Order Management Representative, you will play a crucial role in ensuring smooth and efficient order processing while providing exceptional bilingual customer service. This position requires strong communication skills in both Spanish and English to support our diverse client base and maintain high customer satisfaction. What You'll Do: - You will manage and process customer orders accurately and timely. - You will communicate effectively with customers in both Spanish and English to resolve inquiries and issues. - You will coordinate with internal teams to ensure order fulfillment and delivery schedules are met. - You will maintain detailed records of customer interactions and order statuses. - You will assist in troubleshooting and resolving order discrepancies. - You will support continuous improvement initiatives to enhance order management processes. - You will provide feedback to management regarding customer trends and potential service improvements. - You will adhere to company policies and compliance standards in all order management activities. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You demonstrate problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working in a remote or hybrid work environment. - Knowledge of CRM systems and data entry best practices. - Previous experience in logistics or supply chain support. - Ability to adapt to flexible work schedules and changing priorities. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer a flexible hybrid work schedule with a mix of in-office and remote days. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment that values diversity. Ready to Apply? To join our team as a Customer Order Management Representative, please submit your resume and cover letter through our online application portal or contact our recruitment team at System One. We look forward to hearing from you!