System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading workforce solutions provider specializing in connecting talented professionals with top-tier companies across various industries. With a commitment to excellence and innovation, we strive to deliver exceptional service and support to both our clients and employees. Role Overview: As a Customer Order Management Representative, you will play a crucial role in managing customer orders efficiently while providing outstanding bilingual support in both Spanish and English. This position ensures smooth communication and order processing to enhance customer satisfaction and operational success. What You'll Do: - You will manage and process customer orders accurately and timely. - You will communicate effectively with customers in both Spanish and English to resolve inquiries and issues. - You will coordinate with internal teams to ensure order fulfillment and delivery. - You will maintain detailed records of customer interactions and transactions. - You will assist in troubleshooting order discrepancies and provide solutions. - You will support the transition to a hybrid work schedule, adapting to both in-office and remote work environments. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You possess problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working in a hybrid work environment. - Familiarity with CRM systems and data entry best practices. - Previous experience in logistics or supply chain support. - Ability to adapt quickly to changing schedules and priorities. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer flexible work hours with a hybrid schedule (3 days in-office, 2 days remote starting January). - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work culture. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your bilingual skills and relevant experience to our recruitment team at System One. We look forward to hearing from you!