System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top-tier organizations. With a commitment to excellence and innovation, we strive to create meaningful career opportunities and foster long-term partnerships with our clients and employees. Role Overview: As a Customer Order Management Representative, you will play a crucial role in managing customer orders efficiently and ensuring a seamless experience for our clients. This position requires strong bilingual communication skills and the ability to coordinate between customers and internal teams to meet order requirements and resolve any issues promptly. What You'll Do: - You will manage and process customer orders accurately and timely. - You will communicate effectively with customers in both Spanish and English to address inquiries and provide order updates. - You will collaborate with internal departments to ensure order fulfillment and resolve discrepancies. - You will maintain detailed records of customer interactions and order statuses. - You will assist in troubleshooting and resolving order-related issues. - You will support continuous improvement initiatives to enhance customer satisfaction. - You will adapt to a hybrid work schedule, balancing in-office and remote responsibilities. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You demonstrate problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working in a hybrid work environment. - Familiarity with CRM systems and data entry best practices. - Previous experience in a logistics or supply chain setting. - Additional language skills beyond Spanish and English. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer flexible work hours with a hybrid schedule to support work-life balance. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team as a Customer Order Management Representative, please submit your resume and cover letter through our online application portal or contact our recruitment team at System One. We look forward to hearing from you!