System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top-tier organizations. With a commitment to excellence and innovation, we provide tailored staffing services across various industries, ensuring both client and candidate success. Role Overview: As a Customer Order Management Representative, you will play a crucial role in managing customer orders efficiently while providing exceptional bilingual support. This position requires strong communication skills and the ability to coordinate between customers and internal teams to ensure smooth order processing and customer satisfaction. What You'll Do: - You will manage and process customer orders accurately and timely. - You will communicate effectively with customers in both Spanish and English to address inquiries and resolve issues. - You will coordinate with internal departments to ensure order fulfillment and delivery. - You will maintain detailed records of customer interactions and order statuses. - You will assist in troubleshooting order discrepancies and provide solutions. - You will support the transition to a hybrid work schedule, adapting to both in-office and remote work environments. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You demonstrate problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of CRM systems and data entry best practices. - Previous experience in a staffing or logistics company. - Ability to multitask and manage competing priorities effectively. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer flexible work hours with a hybrid schedule (3 days in-office, 2 days remote). - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your bilingual skills and relevant experience to our recruitment team at System One. We look forward to hearing from you!