System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading workforce solutions provider specializing in connecting talented professionals with top-tier companies across various industries. With a commitment to excellence and innovation, we strive to create meaningful career opportunities and foster long-term partnerships. Role Overview: As a Customer Order Management Representative, you will play a crucial role in ensuring seamless order processing and customer satisfaction. This position requires strong bilingual communication skills to effectively manage customer inquiries and orders in both Spanish and English. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will communicate with customers in both Spanish and English to resolve order-related issues. - You will collaborate with internal teams to ensure timely order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will provide exceptional customer service to enhance client satisfaction. - You will assist in identifying process improvements to streamline order management. - You will handle order discrepancies and escalate issues when necessary. - You will support the team in meeting daily and weekly performance targets. What You Bring: - You bring at least 2 years of experience in customer service or order management. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You have the ability to work independently and as part of a team. Bonus Points If You Have: - Experience in a fast-paced customer service environment. - Knowledge of CRM systems and data entry best practices. - Previous experience in logistics or supply chain support. - Strong problem-solving skills and adaptability. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer a flexible hybrid work schedule with a mix of in-office and remote days. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your bilingual skills and relevant experience to our recruitment team at System One. We look forward to hearing from you!