System One

Compensation

Full Description

Job Title: Customer Order Management Representative Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top-tier employers across various industries. With a commitment to excellence and innovation, we strive to provide exceptional service and support to both our clients and candidates. Role Overview: As a Customer Order Management Representative, you will play a crucial role in managing customer orders efficiently while providing outstanding bilingual support in Spanish and English. This position ensures smooth communication between customers and internal teams to maintain high satisfaction and operational accuracy. What You'll Do: - You will manage and process customer orders accurately and timely. - You will communicate effectively with customers in both Spanish and English to resolve inquiries and issues. - You will coordinate with internal departments to ensure order fulfillment and delivery. - You will maintain detailed records of customer interactions and transactions. - You will assist in identifying process improvements to enhance customer experience. - You will support the team in meeting daily and weekly performance goals. - You will handle escalated customer concerns with professionalism and empathy. - You will participate in training sessions to stay updated on product knowledge and company policies. What You Bring: - You bring at least 2 years of experience in customer service or order management roles. - You are bilingual in Spanish and English with excellent verbal and written communication skills. - You have strong organizational skills and attention to detail. - You are proficient with Microsoft Office Suite and order management software. - You demonstrate problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working in a remote or hybrid work environment. - Knowledge of CRM systems and data entry best practices. - Previous experience in logistics or supply chain support. - Ability to adapt quickly to changing priorities and work independently. What We Offer: - We offer a competitive pay rate of $24 per hour. - We offer flexible work schedules with a hybrid in-office and remote setup. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your bilingual skills and relevant experience to our recruitment team at System One. We look forward to hearing from you!