System One

Compensation

Full Description

Job Title: Call Center / Customer Service IV Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top employers across various industries. With a commitment to innovation and customer satisfaction, we strive to create meaningful career opportunities and deliver exceptional service to our clients. Role Overview: As a Customer Service IV representative at System One, you will play a crucial role in managing customer interactions, providing detailed product and service information, and resolving complex customer issues. This hybrid role requires excellent communication skills and a proactive approach to ensure customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide accurate information about products and services to assist customers effectively. - You will resolve customer complaints and issues with empathy and efficiency. - You will document all customer interactions and transactions accurately in the system. - You will collaborate with other departments to address and resolve customer concerns. - You will identify opportunities to improve customer service processes and suggest enhancements. - You will maintain up-to-date knowledge of company products, services, and policies. - You will support training and mentoring of junior customer service representatives as needed. What You Bring: - Minimum of 3 years of experience in a customer service or call center role. - Strong verbal and written communication skills. - Proficiency with customer service software and CRM systems. - Ability to handle difficult customers and resolve conflicts effectively. - Excellent problem-solving skills and attention to detail. - Ability to work in a hybrid environment with a flexible schedule. Bonus Points If You Have: - Experience in a hybrid or remote customer service role. - Knowledge of the staffing or workforce solutions industry. - Bilingual abilities or additional language skills. - Experience mentoring or training team members. What We Offer: - We offer a competitive pay rate of $25 per hour. - We offer a hybrid work schedule with 3 days in-office and 2 days remote. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. Ready to Apply? To join our team as a Customer Service IV representative, please submit your resume and cover letter through our online application portal at www.systemone.com/careers. We look forward to hearing from you!