System One

Compensation

Full Description

Job Title: Call Center / Customer Service IV Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top employers across various industries. With a commitment to innovation and customer satisfaction, System One fosters a dynamic and supportive work environment that encourages growth and development. Role Overview: As a Call Center / Customer Service IV representative, you will play a crucial role in delivering exceptional customer service by addressing inquiries, providing detailed product information, and resolving customer complaints efficiently. This hybrid role requires strong communication skills and the ability to manage multiple customer interactions with professionalism and empathy. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide accurate information about products and services to assist customers in making informed decisions. - You will resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction. - You will document all customer interactions and transactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer issues. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. What You Bring: - Minimum of 3 years of experience in a customer service or call center role. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a hybrid work environment. - Excellent problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in a hybrid or remote customer service role. - Familiarity with workforce staffing or human resources industries. - Additional language skills beyond English. - Certification in customer service or related fields. What We Offer: - We offer a competitive pay rate of $25 per hour. - We offer a flexible hybrid work schedule with 3 days in-office and 2 days remote. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment that values collaboration and innovation. Ready to Apply? To join our team at System One as a Call Center / Customer Service IV representative, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to hearing from you!