System One

Compensation

Full Description

Job Title: Call Center / Customer Service IV Company Overview: System One is a leading staffing and workforce solutions company dedicated to connecting talented professionals with top employers across various industries. With a commitment to excellence and innovation, we strive to create meaningful career opportunities and deliver exceptional service to both clients and candidates. Role Overview: As a Customer Service IV representative at System One, you will play a crucial role in enhancing customer satisfaction by providing timely and accurate information, addressing inquiries, and resolving complaints efficiently. This hybrid position offers a dynamic work environment where you will engage directly with customers to support their needs and contribute to the company’s reputation for outstanding service. What You'll Do: - You will respond promptly to customer inquiries regarding products and services. - You will resolve customer complaints with professionalism and empathy. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members to improve service processes. - You will provide feedback to management on recurring issues and customer concerns. - You will adhere to company policies and procedures to ensure compliance. - You will participate in training sessions to enhance your customer service skills. - You will support the hybrid work model by effectively managing tasks both in-office and remotely. What You Bring: - Minimum of 3 years of experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to handle difficult situations with patience and professionalism. - Excellent problem-solving skills and attention to detail. - Flexibility to work the scheduled hours of 7:00 AM – 4:00 PM in a hybrid setting. Bonus Points If You Have: - Experience in a hybrid work environment. - Knowledge of the staffing or workforce solutions industry. - Additional language skills to support diverse customer base. - Certification in customer service or related fields. What We Offer: - We offer a competitive pay rate of $25 per hour. - We offer a hybrid work schedule with 3 days in-office and 2 days remote. - We offer opportunities for professional development and training. - We offer a supportive and inclusive work culture. - We offer comprehensive benefits including health insurance and paid time off. Ready to Apply? To join our team at System One as a Customer Service IV representative, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to hearing from you!